House Policies

• All players must be of legal age in their country. By using our services you are declaring that you meet the minimum age requirement and accept our terms and conditions.
• CostaRicaTC is a software and call center solutions provider, and our services are available 24 hours a day, 365 days a year. All financial outcomes are to be settled between you and your agent.
• You are solely responsible for any account transactions and should keep your personal account information confidential. Should you give away, neglect, share, or lose the account number and/or password, CostaRicaTC will not be held liable for any claims regarding the account.
• All wagers must be placed through the user interfaces provided by CostaRicaTC or through one of our telephone wagering representatives before an event is in progress. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that the use of non-approved client software is detected, we reserve the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
• Any request for deleting wagers must undergo Master Agent approval.
• Members are responsible for any financial transactions derived from all action on an account.
• Only the master agent has the right to change, deny or limit wagers; furthermore, we reserve the right to delete any bets compromised by faulty data transfer or by an obvious human error.
• The laws regarding gambling vary throughout the world, and it is the responsibility of each player to ensure the understanding and full compliance with any laws or regulations relevant in their own countries or states. Every single conversation is recorded in our call center. In case of discrepancies between any parts involved, all parties will make a decision based on what was said, and recorded.
• To receive live assistance through the phone, email or live chat, you must provide your account number and password to the representative. Please take in consideration that player account passwords with offensive or derogatory words will automatically ban your account from live assistance.
• Certain special conditions may apply to teasers. To be informed of your agent-specific rules, please consult with your agent

Las Vegas wagering rules will apply to any situations not covered herein.